Privacy Policy

Information We Collect

We collect personal information that you provide directly to us. This may include your nickname, email address, and password when you create an account; your full name and shipping address when you place an order or request a commission quote; and any character details, reference images, files, or other information you choose to share as part of a commission request.

We may also collect basic technical information automatically when you use our website. This may include your browser type, device information, general location inferred from your IP address, pages visited, and other usage information. We use this information to keep the site secure, prevent abuse, and ensure the website works correctly.

How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders, payments, and commission requests
• Communicate with you about your order, quote, or commission
• Provide customer support
• Send order confirmations, quote updates, and service-related emails
• Detect, prevent, and respond to fraud, spam, abuse, or security issues
• Maintain and improve the functionality of our website

We do not sell your personal information. We also do not use your personal information for third-party advertising.

Cookies & Similar Technologies

We use a limited number of cookies and similar technologies that are necessary for the website to function properly. These may be used to keep you signed in, remember your language or currency preferences, protect our forms from automated abuse, and support secure checkout and account features. We do not use third-party advertising or tracking cookies.

You can control or block cookies through your browser settings. However, blocking essential cookies may prevent certain parts of the website, such as sign-in or checkout, from working correctly.

Third-Party Service Providers

We share information with a limited number of trusted service providers who help us operate our website and provide our services. We only share the information necessary for them to perform their services. These providers may include:

• Clerk, for account creation and sign-in
• Stripe, PayPal, and Wise, for payment processing
• Sanity, for product catalog and order record management
• Resend, for order, quote, and confirmation emails
• Upstash, for short-term abuse prevention on forms and checkout

These service providers are not permitted to use your personal information for their own marketing purposes.

Data Security

We take reasonable steps to protect your personal information. We rely on our service providers' industry-standard security measures, including encrypted connections, encrypted storage, and access controls where appropriate.

We do not store your full payment card number ourselves. Payment details are handled directly by Stripe, PayPal, Wise, or the applicable payment provider.

No method of transmission over the internet or electronic storage is completely secure. However, we work to protect your information using appropriate technical and organizational measures.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, or receive a copy of the personal information we hold about you. You may also have the right to object to or restrict certain types of processing.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the details provided on our Contact page. Some requests may be subject to identity verification, and we may need to retain certain records where required for accounting, tax, legal, fraud prevention, or legitimate business purposes.

International Data Transfers

We and our service providers may process your information in countries outside your own country, including the United States. Where personal information is transferred from the European Economic Area, the United Kingdom, or Switzerland to another country, we rely on appropriate safeguards where required, such as standard contractual clauses or equivalent legal protections used by our service providers.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16.

If you believe that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without appropriate consent, we will delete it where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or business practices.

When we update this policy, we will post the current version on this page. The updated policy will apply from the date it is posted unless otherwise stated.